We shouldn't be too sceptical about rescue of Thomas Cook shops

Hays Travel was vague on details but its debt-free status shows it’s clearly doing something right The package holiday market is dead and nobody under 40 goes to a travel agent, declared Michael O’Leary after the failure of Thomas Cook. So one must assume the Ryanair boss would diagnose an extreme case of naïvety at Hays Travel, the Sunderland-based, family-owned firm that has emerged as the surprise rescuer of 555 Thomas Cook shops and the willing re-employer of up to 2,500 staff.Certainly John and Irene Hays did little to deflect the idea that there’s a degree of innocence about their ambition. They were vague about the financial terms but spoke for ages about the “emotional” response from grateful former Thomas Cook shop staff. Continue reading…

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