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Privacy Policy

1. INTRODUCTION

Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. DATA COLLECTED
DATA STORAGE LOCATION

We are a UK based company and our database is based in NewYork, USA. Our hosting provider Turnkey Internet adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. 

REGISTRATION DATA

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

PURCHASE DATA

To receive product support, you have to be our past or present customer. This is required for us to provide you with downloads, product support and other customer services.

SUPPORT DATA

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield”.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, 

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

  • Verification/identification of the user during website usage;
  • Providing Technical Assistance and or customer service;
  • Sending updates to our users with important information to inform about news/changes;
  • Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
  • over our customers’ personal information;
  • Customize the website to make your experience more personal and engaging;
  • Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. City Cars Bury permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

City Cars Bury may post links to third-party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. City Cars Bury bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to City Cars Bury , for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.

✅ 1. Privacy Policy

Privacy Policy – City Cars Bury

Effective Date: Immidiateley

City Cars Bury (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://citycarsbury.co.uk] or use our services.

1. Information We Collect

  • Personal Data: Name, phone number, email address, and pickup/drop-off addresses.

  • Usage Data: IP address, browser type, device information, and usage patterns.

  • Payment Information: We use third-party processors and do not store your card details.

2. How We Use Your Information

  • To provide and manage taxi bookings.

  • To improve our website and customer service.

  • To send booking confirmations and updates.

  • To comply with legal obligations.

3. Sharing of Information

We only share your data with:

  • Licensed drivers to fulfill bookings.

  • Payment providers for secure transactions.

  • Legal authorities when required.

4. Data Retention

We retain your data only for as long as necessary to provide services and comply with our legal obligations.

5. Your Data Rights (UK GDPR)

You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing activities.

6. Security

We use SSL encryption and secure servers to protect your data. However, no method is 100% secure.

7. Google API Data Use

If you use Google login or Gmail integration, we only access your email address to identify you and will not read, store, or share email contents.

8. Contact Us

If you have questions about this Privacy Policy, please contact:
📧 hello@citycarsbury.co.uk

✅ 2. Terms & Conditions

Terms & Conditions – City Cars Bury

By using our website or booking a taxi with City Cars Bury, you agree to the following terms:

1. Services

We offer private hire and taxi services to the general public. Bookings may be made online, via phone, or in person.

2. Booking & Payment

  • You are responsible for providing accurate information.

  • Payments can be made by card, cash, or through authorised partners.

3. Cancellations & Refunds

Please refer to our Cancellation Policy below.

4. User Conduct

You agree not to misuse the service, harass drivers, or provide false information.

5. Liability

We are not liable for delays caused by traffic, weather, or third parties. We will always aim to fulfil bookings to the best of our ability.

6. Changes to Terms

We may update these terms without notice. Continued use of our services indicates acceptance.

7. Governing Law

These terms are governed by the laws of England and Wales.

✅ 3. User Data Policy (Google API Scopes)

User Data Policy – City Cars Bury

City Cars Bury may request access to certain Google user data (e.g., email address via Gmail login) solely for identification and login purposes.

Our Commitments:

  • We only access your Google email address to log you in or identify you in our system.

  • We do not read, store, or access the content of your Gmail or other private information.

  • We do not share any Google data with third parties unless legally required.

  • All data transmission is encrypted using HTTPS/TLS protocols.

We comply fully with the Google API Services User Data Policy, including the Limited Use requirements.

For more information on Google data handling, visit: https://developers.google.com/terms/api-services-user-data-policy

✅ 4. Refund & Cancellation Policy

Refund and Cancellation Policy – City Cars Bury

Cancellation

  • Cancellations made more than 1 hour before scheduled pickup time are eligible for a full refund.

  • Cancellations made within 1 hour may incur a fee or partial refund depending on the driver’s time/distance.

No-Shows

  • If a passenger is unavailable or unreachable after 10 minutes at pickup, the booking is considered a no-show. No refunds apply.

Delays & Rescheduling

  • If we are unable to fulfil the booking, we will offer an alternative driver or a full refund.

To cancel or reschedule, contact us at 📧 [email protected] or 📞 [Insert Phone Number].

✅ 5. Cookie Policy

Cookie Policy – City Cars Bury

This website uses cookies to improve your experience and ensure our services function as intended.

What are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior.

Why We Use Cookies:

  • To remember user preferences.

  • To improve website speed and security.

  • For analytics via Google Analytics (anonymised).

Your Choices:

You can manage or disable cookies in your browser settings. Disabling cookies may affect website functionality.

✅ 1. Privacy Policy Requirements

Google requires:

  • Transparent explanation of data collection.

  • Disclosure of third-party sharing.

  • Commitment to data security and user control (esp. under GDPR in the UK).

  • Specific reference to Google API data usage (especially Gmail scopes, if used).

📄 Sample Privacy Policy Text:

Privacy Policy – City Cars Bury
Effective Date: ASAP

This Privacy Policy describes how City Cars Bury (“we”, “our”, or “us”) collects, uses, and shares information when you use our website, mobile app, or services.

What We Collect:

  • Personal Information: Name, phone number, email address, pickup/drop-off location.

  • Device/Usage Info: IP address, browser type, app version, geolocation (with permission).

  • Payment Details: Processed securely via third-party providers (we do not store card data).

Use of Data:

  • To provide and manage bookings.

  • To contact users about their trips.

  • To meet legal or regulatory requirements.

Google User Data:

If you choose to sign in or connect via Google, we only request access to your email address (profile scope) to identify your account. We do not access, store, or share Gmail content or contacts.

We comply with the Google API Services User Data Policy, including the Limited Use Policy.

Data Rights (UK GDPR):

You may request access, correction, deletion, or limitation of your personal data by contacting:
📧 [email protected]Security:

Data is encrypted in transit and stored securely. We take appropriate steps to protect your data.

✅ 2. App Functionality Description

Google requires a clear description of what your app does and why it needs access to user data.

📝 Sample Functionality Statement for Google Verification Form:

App Functionality Summary (for Google App Verification):

City Cars Bury is a private hire and taxi booking platform that allows customers to schedule rides online or through our mobile app. Users can view booking history, manage their profiles, and receive driver/ride updates.

We request Google Sign-In (email only) to allow users to log in quickly and securely without needing to create a separate password. We do not access the body of emails or any Gmail data.

✅ 3. Branding Guidelines (Google Requirements)

Google checks that your app:

  • Is properly branded.

  • Matches the domain used in OAuth consent screens.

  • Shows consistency between your website, privacy policy, and app identity.

✔️ To meet these:

  • Use a matching logo and app name across:

    • Your website: https://citycarsbury.co.uk

    • OAuth consent screen.

    • App metadata.

  • The publisher email (for OAuth) should be from your domain ([email protected]).

🧾 Suggestion:

Ensure your app’s name (e.g., “City Cars Bury Booking”) is consistent across Google Developer Console, OAuth screen, and website.

✅ 4. Appropriate Data Access

Google checks that your app accesses only the data it truly needs, and that:

  • Access to Google user data is limited and explained.

  • You don’t read, store, or manipulate Gmail content (unless explicitly approved).

📄 User Data Policy (for Google API Access):

User Data Policy

City Cars Bury only requests access to users’ Google email address (profile scope) for identification and login purposes.

  • We do not access Gmail content, contacts, or sensitive data.

  • We do not share Google user data with third parties.

  • Data is used solely to associate the user with their account.

We comply with Google’s API Services User Data Policy and all applicable UK GDPR regulations.

✅ 5. Request Minimum Scopes

Only request the scopes (permissions) you absolutely need. For a taxi app using Google Sign-In, this is typically:

✅ Recommended Scope:

  • openid

  • email

  • profile

These are considered non-sensitive and do not require extensive verification if you:

  • Do not store or share data.

  • Use the data only to log the user in.

💡 Note: If you’re using https://www.googleapis.com/auth/gmail.readonly, you must clearly justify that and provide screenshots, videos, and enhanced privacy policies. Avoid this unless necessary.

✅ 6. Additional Requirements

Google might ask you for:

  • A video demo showing how the app uses Google data.

  • A working test account with Gmail sign-in enabled.

  • A public website (which you have) showing:

    • Your privacy policy

    • Terms of service

    • Company contact information

    • App branding and service explanation

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